Performance Measurement Through Balanced Scorecard Approach

  • Lukman Chalid Universitas Muslim Indonesia
  • Darwis Lannai Universitas Muslim Indonesia
  • Muhammad Syafi'i A. Basalamah Fakultas Ekonomi dan Bisnis, Universitas Muslim Indonesia
Keywords: Balanced Scorecard Approach, Performance Measurement

Abstract

The purpose of this research is to assess the performance of health centers using the Balanced Scorecard (BSC) framework from four perspectives: the customer perspective, the internal process perspective, the learning and growth perspective, and the financial perspective. The BSC application is intended to measure organizational performance from a variety of perspectives, not just financial ones; there must be a balance of financial and non-financial perspectives. This means that BSC is a strategic approach to evaluating an organization's performance that balances the interests of various stakeholders by balancing short- and long-term objectives.

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Published
2021-09-27
How to Cite
Chalid, L., Lannai, D., & Basalamah, M. S. A. (2021). Performance Measurement Through Balanced Scorecard Approach. JURNAL MANAJEMEN BISNIS, 8(2), 352 - 359. https://doi.org/10.33096/jmb.v8i2.896

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