Impulse Purchase Behaviour on The Shopee Platform and The Role of Real-Time Commerce Marketing

Authors

  • Dedi Iskamto Universitas Telkom
  • Ravi Irfandy Gunawan Universitas Telkom

DOI:

https://doi.org/10.33096/jmb.v10i2.623

Keywords:

Live Commerce, Impulse Buying Behaviour, Live Streaming, Perceived Value, Perceived Trust

Abstract

The objective of this research is to investigate the potential correlation, encompassing good and negative aspects, between individuals' purchasing decisions and Live Commerce events, which are presently prevalent among the Indonesian population. The present study used survey methodology to collect data from participants through the use of structured questionnaires, employing a quantitative research strategy. The research study is comprised of a sample size of 400 persons. The researcher employs a cross-sectional methodology. The data analysis technique employed in this study is descriptive analysis, utilising the SmartPLS 4 software. The research findings suggest that there is a notable and favourable impact of various factors, namely Anchor characteristic, Online Comment, Logistic Service Quality, and Promotion Incentive Information, on the perception of trust. Additionally, the findings also indicate that Anchor characteristic, Logistic Service Quality, and Promotion Incentive Information have a positive influence on the perceived value. Furthermore, the mediator Perceived Trust and Value has a beneficial impact on Impulse Buying Behaviour.

Downloads

Download data is not yet available.

References

Abdillah, W., &; Hartono, J. (2022). Partial Least Square (PLS) - Alternative Structural Equation Modeling (SEM) in Business Research (D. Prabantini (ed.)). CV Andi Offset.

Arli, D., & Tjiptono, F. (2020). The Effect of Price on Customer Loyalty: Mediation Analysis of Customer Satisfaction in Coffee Shops. The Asian Journal of Technology Management, 13(1), 1-14.

Anshori, M. Y., Karya, D. F., & Gita, M. N. (2022). A Study on the Reuse Intention of E-Commerce Platform Applications: Security, Privacy, Perceived Value, and Trust. Jurnal Manajemen Teori dan Terapan| Journal of Theory and Applied Management, 15(1), 13-24.

A. Alamsyah and A. Utami. (2018). Social Network Performance Analysis and Content Engagement on Indonesia's E-Commerce. 6th International Conference on Information and Communication Technology (ICoICT), Bandung. Indonesia. pp. 464-469. doi: 10.1109/ICoICT.2018.8528729.

Bate', M., M. (2019). The influence of social media on purchasing decisions at Nias Gunungsitoli T-shirt stores. Journal of Sharia Economics & Economics, 2(2).

Chaffey, D., & Ellis-Chadwick, F. (2021). Digital Marketing: Strategy, Implementation and Practice. Pearson

Chen, S.-C., & Lin, C.-P. (2019). Understanding the effect of social media marketing activities: The mediation of social identification, perceived 78 value, and satisfaction. Technological Forecasting and Social Change, 140, 22–32. https://doi.org/10.1016/j.techfore.2018.11.025

Cai, J., & Wohn, D. Y. (2019). Live streaming commerce: Uses and gratifications approach to understanding consumers’ motivations.

F. Alfanur and Y. Kadono (2019). Analysis on E-commerce Purchase Intention and Decision in Java and Sumatra," International Conference on Information Management and Technology (ICIMTech), Jakarta/Bali, Indonesia, 2019, pp. 635-640, doi: 10.1109/ICIMTech.2019.8843731.

Fauzi, R. U. A. (2021). Does Trust Mediation Benefits And Risk Consumer Perceptions Increase E-Commerce Buying Intention. Asian Journal of Management, Entrepreneurship and Social Science, 1(1), 23-40.

Hammouri, Q., Al-Gasawneh, J. A., Nusairat, N. M., Hanandeh, A., & Barakat, S. (2021). The determinants of trust and its influence on online buying intention: an empirical study on social commerce in Jordan. Annals of the Romanian Society for Cell Biology, 4522-4539.

Hu, H.Q., Yan, J.Y., Xu, L. (2012). Information richness, purchasing cost, channel mode and consumer purchasing behavior. Manag. Rev, 24, 80–88.

Hu, L., & Ming, Q. (2020). Live Commerce: Understanding How Live Streaming Influences Sales and Reviews.

Hatmawan, A. A. (2020). Research Methods Quantitative Research Research in the Field of Management, Engineering, Education and Experimentation.

Hair, J. F., Jr., Ringle, C. M., & Sarstedt, M. (2021). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139-152.

Izquierdo-Yusta, A., Martínez–Ruiz, M. P., & Pérez–Villarreal, H. H. (2022). Studying the impact of food values, subjective norm and brand love on behavioral loyalty. Journal of Retailing and Consumer Services, 65. https://doi.org/10.1016/j.jretconser.2021.102885

Kordoutis, C., & Assimakopoulos, C. (2021). Purchase Decisions and Experiential Marketing. In Proceedings of the 11th International Conference on Tourism (pp. 118-125). Springer.

Kotler, P. (2020). Marketing Management. 17th edition. Jakarta: Erlangga. Page 445.

Khairani, R., Gunawan, D., & Fitriani, E. (2020). The Impact of Price, Service Quality, and Trust on Purchase Decision and Customer Loyalty in Indonesian Halal Food Industry. Journal of Islamic Marketing, 11(6), 1719-1733. doi:10.1108/JIMA-07-2019-0175

Laudon, K. C., & Traver, C. G. (2021). E-commerce: business, technology, society. Pearson

Luo, B., Li, L., & Sun, Y. (2022). Understanding the Influence of Consumers’ Perceived Value on Energy-Saving Products Purchase Intention. Frontiers in Psychology, 12, 6331.

Liao, S. H., Chung, Y. C., & Chang, W. J. (2019). Interactivity, engagement, trust, purchase intention and word-of-mouth: a moderated mediation study. International Journal of Services Technology and Management, 25(2), 116. https://doi.org/10.1504/IJSTM.2019.098203

Mahdi, M. , I. (2022). Social Media Users in Indonesia to Reach 191 Million in 2022.

Nayak, K. M., Bhatt, V., & Nagvadia, J. (2021). Measuring impact of factors influencing consumer buying intention with respect to online shopping. International Journal of Management (IJM), 12(1), 230-242.

Nika, L., Jariashvili, T., & Merabishvili, M. (2020). The Role of Consumer's Attitude in Making Purchasing Decision. In Proceedings of the International Scientific Conference "Economic Science for Rural Development" (pp. 327-334). Latvia University of Life Sciences and Technologies.

Novitasari, D. (2022). SMEs E-commerce Buying Intention: How the Effect of Perceived Value, Service Quality, Online Customer Review, Digital Marketing and Influencer Marketing. Journal of Information Systems and Management (JISMA), 1(5), 61-69.

Naaman, M., Becker, H., & Gravano, L. (2011). Hip and trendy: Characterizing emerging trends on Twitter. Journal of the American Society for Information Science and Technology, 62(5), 902–918. https://doi.org/10.1002/asi.21489

P. K. Sari and A. Prasetio. (2018). Customer Awareness towards Digital Certificate on E-Commerce: Does It Affect Purchase Decision. Third International Conference on Informatics and Computing (ICIC), Palembang, Indonesia. pp. 1-4. doi: 10.1109/IAC.2018.8780519.

Park, K., & Lee, J. (2021). Factors Affecting Consumer's Purchase Decision in Luxury Fashion Brands. Journal of Global Fashion Marketing, 12(1), 45-56.)

Park, J., & Lee, H. (2021). How psychological distance influences product evaluations and purchase intentions: The moderating role of motivation. Sustainability, 13(10), 5776. https://doi.org/10.3390/su13105776

Rahman, M. M., Rashid, M. A., & Siddik, M. A. B. (2021). Impact of Price on Customer Purchase Intention and Brand Loyalty: A Study on the Footwear Industry in Bangladesh. Journal of Business and Retail Management Research, 15(2), 64-77.

Sultana, S., Uddin, M. N., & Akhter, N. (2020). The Impact of Price on Consumer Purchase Decision: A Study on Online Shopping in Bangladesh. Journal of Business and Technology (Dhaka), 15(1), 73-84.

Sari, N. N., Setyowati, R., & Hapsari, W. N. (2019). The Effect of Price, Brand Image and Trust on Purchasing Decision in E-Commerce Marketplace Tokopedia. KnE Social Sciences, 3(10), 101-109.

Shen, C.C.; Chang, Y.R. (2021). Exploring the relationship among online review, perceived barriers, customer experience, and purchase intention of online booking consumers customer value as a mediator. J. Tour. Hosp, 10, 1–14.

Santosa, P. (2020). Research Methods. National Library.

Turban, E., Outland, J., King, D., & Lee, J. (2021). Electronic Commerce 2021: Business, Technology, and Society. Springer.

Varma, M., Kumar, V., Sangvikar, B. V., & Pawar, A. (2020). İmpact of social media, security risks and reputation of e-retailer on consumer buying intentions through trust in online buying: A structural equation modeling approach. Varma, M., Kumar, V., Sangvikar, B., and Pawar, A.(2020). Impact of Social Media, Security Risks and Reputation of E-Retailer on Consumer Buying Intentions through Trust in Online Buying: A Structural Equation Modeling Approach. Journal of Critical Reviews, 7(1), 119-127.

Yan, Y., Wang, M., & Wu, L. (2021). Research on the relationship between brand community identification and impulse buying behavior: The mediating role of social identity. Frontiers in Psychology, 12, 710321. https://doi.org/10.3389/fpsyg.2021.710321

Yap, T. W. (2022). The Mediating Effects of Perceived Value Between the Relationship of Social Media Marketing and Purchase Intention. DLSU Business & Economics Review, 31(2).

Zainurossalamia. (2019). The Effect of Customer Relationship Marketing Strategy on Customer Loyalty through Customer Satisfaction in Gojek Bandung. International Journal of Management, Accounting, and Economics, 6(1), 1-8.

Zaenati, M., Hidayati, L. L. A., & Kurnia, M. (2022). The Effect of The Brand Image, Advertising and Social Media Marketing on Purchase Decisions. Urecol Journal. Part B: Economics and Business, 2(2), 65–79. https://doi.org/10.53017/ujeb.166

Zhang, Z., Zhang, N., & Wang, J. (2022). The Influencing Factors on Impulse Buying Behavior of Consumers under the Mode of Hunger Marketing in Live Commerce. Sustainability, 14(4), 2122. MDPI AG. Retrieved from http://dx.doi.org/10.3390/su14042122

Zhu, L., Li, H., Nie, K., & Gu, C. (2021). How Do Anchors' Characteristics Influence Consumers' Behavioural Intention in Livestream Shopping? A Moderated Chain-Mediation Explanatory Model. Frontiers in Psychology, 12, 730636.

Zafar, A. U., Qiu, J., Li, Y., Wang, J., & Shahzad, M. (2021). The impact of social media celebrities' posts and contextual interactions on impulse buying in social commerce. Computers in human behavior, 115, 106178.

Downloads

Published

2023-09-21

How to Cite

Iskamto, D., & Gunawan, R. I. (2023). Impulse Purchase Behaviour on The Shopee Platform and The Role of Real-Time Commerce Marketing. Jurnal Manajemen Bisnis, 10(2), 444–461. https://doi.org/10.33096/jmb.v10i2.623

Issue

Section

Articles