The Moderating Role of HR Service Quality Between e-HRM and Employee Performance

Authors

  • Ris Akril Nurimansjah Universitas Andi Djemma
  • Nurjannah Nurjannah Universitas Andi Djemma
  • Munawir Munawir Universitas Andi Djemma
  • Jafar Basalamah Universitas Muslim Indonesia https://orcid.org/0000-0002-8363-3852

DOI:

https://doi.org/10.33096/jmb.v10i1.477

Keywords:

HR-Service, E-HRM, perfomance

Abstract

The objective of this research is to investigate the relationship between e-HRM implementation and employee performance in organizations that use e-HRM, both directly and indirectly mediated by HR service Quality. Using variant-based structural equation (SEM) modeling techniques or partial least squares regression, this research examined the direct relationship between e-HRM and performance, as well as relationships moderated by HR service quality (PLS). Based on the findings, e-HRM has a positive and significant impact on employee performance. Our results additionally highlight the significance of designing and implementing e-HRM so that managers can support the organization's workflow and employees can perform more efficient HR and non-HR tasks. Current research has revealed an emerging relationship between E-HRM, but it has only examined the potential impact of E-HRM. This research also contributes to the e-HRM literature by  identifying how e-HRM can improve performance by perceiving the  quality of  HR  services.

 

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Author Biographies

Nurjannah Nurjannah, Universitas Andi Djemma

 

 

Munawir Munawir, Universitas Andi Djemma

 

 

Jafar Basalamah, Universitas Muslim Indonesia

 

 

 

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Published

2023-03-20

How to Cite

Nurimansjah, R. A., Nurjannah, N., Munawir, M., & Basalamah, J. (2023). The Moderating Role of HR Service Quality Between e-HRM and Employee Performance. Jurnal Manajemen Bisnis, 10(1), 98–108. https://doi.org/10.33096/jmb.v10i1.477

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