The Moderating Role of HR Service Quality Between e-HRM and Employee Performance


  • Ris Akril Nurimansjah Universitas Andi Djemma
  • Nurjannah Nurjannah Universitas Andi Djemma
  • Munawir Munawir Universitas Andi Djemma
  • Jafar Basalamah Universitas Muslim Indonesia



HR-Service, E-HRM, perfomance


The objective of this research is to investigate the relationship between e-HRM implementation and employee performance in organizations that use e-HRM, both directly and indirectly mediated by HR service Quality. Using variant-based structural equation (SEM) modeling techniques or partial least squares regression, this research examined the direct relationship between e-HRM and performance, as well as relationships moderated by HR service quality (PLS). Based on the findings, e-HRM has a positive and significant impact on employee performance. Our results additionally highlight the significance of designing and implementing e-HRM so that managers can support the organization's workflow and employees can perform more efficient HR and non-HR tasks. Current research has revealed an emerging relationship between E-HRM, but it has only examined the potential impact of E-HRM. This research also contributes to the e-HRM literature by  identifying how e-HRM can improve performance by perceiving the  quality of  HR  services.



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Author Biographies

Nurjannah Nurjannah, Universitas Andi Djemma



Munawir Munawir, Universitas Andi Djemma



Jafar Basalamah, Universitas Muslim Indonesia





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How to Cite

Nurimansjah, R. A., Nurjannah, N., Munawir, M., & Basalamah, J. (2023). The Moderating Role of HR Service Quality Between e-HRM and Employee Performance. Jurnal Manajemen Bisnis, 10(1), 98–108.