Performance Measurement Through Balanced Scorecard Approach
DOI:
https://doi.org/10.33096/jmb.v8i2.127Keywords:
Balanced Scorecard approach, Performance MeasurementAbstract
The purpose of this research is to assess the performance of health centers using the Balanced Scorecard (BSC) framework from four perspectives: the customer perspective, the internal process perspective, the learning and growth perspective, and the financial perspective. The BSC application is intended to measure organizational performance from a variety of perspectives, not just financial ones; there must be a balance of financial and non-financial perspectives. This means that BSC is a strategic approach to evaluating an organization's performance that balances the interests of various stakeholders by balancing short- and long-term objectives.
Downloads
References
Atkinson, A. A., Balakrishnan, R., Booth, P., & Cote, J. M. (1997). New directions in management accounting research. Journal of management accounting research, 9, 79.
Charter, O. (2015). Okanagan Charter: An international charter for health promoting universities and colleges. In International Conference on Health Promoting Universities & Colleges: Kelowna, BC, Canada.
Rangkuti, F. (2015). Personal SWOT analysis. Gramedia Pustaka Utama.
Jerome, Paul J.(2001). Mengevaluasi Kinerja Karyawan. Penerbit PPM: Jakarta.
Kaplan, R. S. (2009). Conceptual foundations of the balanced scorecard. Handbooks of management accounting research, 3, 1253-1269.
Mulyadi, J. S. (2001). Sistem perencanaan dan pengendalian manajemen. Yogyakarta: Aditya Media.
Newton, J., Dooris, M., Wills, J. (2016). Healthy universities: an example of a whole- system health-promoting setting IUHPE – Global Health Promotion Vol. 23, No. 1
Prawirosentono, S. 1999. Kebijakan Kinerja Karyawan. BPFE UGM, Yogyakarta
Ruky, A. S. (2002). Sistem manajemen kinerja. Gramedia Pustaka Utama.
Tunggal, A. W. (2001). Memahami Konsep Economic Value Added (EVA) dan Value Based Management (VBM). Jakarta: Harvarindo, 1.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Jurnal Manajemen Bisnis
This work is licensed under a Creative Commons Attribution 4.0 International License.