The Relationship Between Chatbots & AI Solutions and Human Capital Readiness in The Industry 4.0 Era Towards Customer Experience Satisfaction: A Case Study of Customer Service Talents in Multinational Corporation. JMB [Internet]. 2025 Sep. 30 [cited 2025 Oct. 6];12(2):135-50. Available from: https://jurnal.fe.umi.ac.id/index.php/JMB/article/view/1158