“The Relationship Between Chatbots & AI Solutions and Human Capital Readiness in The Industry 4.0 Era Towards Customer Experience Satisfaction: A Case Study of Customer Service Talents in Multinational Corporation”. Jurnal Manajemen Bisnis, vol. 12, no. 2, Sept. 2025, pp. 135-50, https://doi.org/10.33096/jmb.v12i2.1158.