SAKINAH; SYARVINA, W. .; RAHMA, T. I. F. . Impact of Service Quality and Policy Coverage Value on Customer Satisfaction at PT. FTI. Jurnal Manajemen Bisnis, [S. l.], v. 11, n. 1, p. 65–78, 2024. DOI: 10.33096/jmb.v11i1.711. Disponível em: https://jurnal.fe.umi.ac.id/index.php/JMB/article/view/711. Acesso em: 11 feb. 2025.