The Relationship Between Chatbots & AI Solutions and Human Capital Readiness in The Industry 4.0 Era Towards Customer Experience Satisfaction: A Case Study of Customer Service Talents in Multinational Corporation. Jurnal Manajemen Bisnis, [S. l.], v. 12, n. 2, p. 135–150, 2025. DOI: 10.33096/jmb.v12i2.1158. Disponível em: https://jurnal.fe.umi.ac.id/index.php/JMB/article/view/1158. Acesso em: 6 oct. 2025.