The Influence of E-Servicescape, E-Trust, and E-Service Quality on Customer Satisfaction on the E-Commerce: (Study of Shopee Users in Surabaya City). Jurnal Manajemen Bisnis, [S. l.], v. 11, n. 2, p. 1530–1543, 2024. DOI: 10.33096/jmb.v11i2.920. Disponível em: https://jurnal.fe.umi.ac.id/index.php/JMB/article/view/920. Acesso em: 13 oct. 2025.