Quality of Service, Satisfaction and The Effect Towards Customer Loyalty . Jurnal Manajemen Bisnis, [S. l.], v. 7, n. 1, p. 32–39, 2020. Disponível em: https://jurnal.fe.umi.ac.id/index.php/JMB/article/view/530. Acesso em: 9 oct. 2025.